Support Services

At NCreative, we are well-aware that a well-done project is only a start. There are times when you need support, and we're there to support you every step of the day. Be it ongoing infrastructure and application management, or maintenance tasks, our support services are head and shoulders above what you generally find in outsourced engagements.

Each of our engagements are governed by defined Service Level Agreements that lay down our response times, delivery guarantees and establish a common framework for ongoing communications and collaboration even when a project is complete. These SLAs are rigourously monitored at our support portal to ensure we are delivering a level of service that we commit to. Issues with lagging SLA critera are escalated rapidly through the organization's hierarchy so our customer services remain on a high level of preparedness and delivery.



Specific Support Services post-completion depend on the nature of the project or engagement in question. We offer a full range of infrastructure management, application maintenance, website hosting and management and process support services. Check with your account representative for more information on how we can assist once a project is complete.