The equation is simple – whatever it is that you’re presenting to your users – if the experience is something that your users like, they’ll keep coming back to you. Whether you are developing Employee Information Portals, Extranets, Collaboration Intranets, Websites, eBusiness systems, Customer Care Helpdesks, Kiosk Applications, Mobile Apps, Call Center solutions or Wireless Applications, a well-designed user experience is a key requirement if you don’t want to see your investment wasted. So, how and where do you get started?

NCreative’s User Experience Design Services address your needs for well-designed user experiences for your technology initiatives. From conducting User Experience Audits, UX Consulting and Devising Strategic Experience Roadmaps to detailed UX Design, Prototyping and Development services, we help you connect to your users and differentiate your brand and your services.



Usable solutions and websites are based on user research, practical navigation techniques, and sound design principles – all blended in together to deliver a complete ‘experience’. At NCreative, we build intuitive, consistent, and meaningful experiences – all geared to ensure that you cut down on costly user errors, streamline processes, and increase productivity. We base our experience design services on sound design principles and information architecture. And because we do all our UX work on a flat-fee model customized for each client, you benefit from predictable costs and virtually zero risk of escalation as long as the requirements don’t change.

Why is User Experience Design important?

	Build Brand Equity
	Providing users with a consistent, usable interface that integrate all aspects of your brand strategy builds credibility for your brand. We have brand specialists in-house who know the importance each UI has in furthering your brand.
	Create User Loyalty
	When users are able to accomplish more and have a quick path to accomplishing their most common tasks, they always come back for more. Greater productivity with your application creates loyalty. Simple.
	Enhance Profitability
	Getting eyeballs on your website was fine 10 years ago. Today, the experience your users have determines if they will stay engaged with your brand and services. And this is the first step towards building a sustainable business model and high profitability.
	Fix Problems Before They Become a Problem!
	User Errors can mean lost revenue and loss of user loyalty. Do you afford these costly problems? Fix Problems before they occur in your user interfaces and cut down on user errors with our UI tuning and Usability consulting services

Want to learn more?
If you are interested in NCreative UX Services, and want to learn more about how we can help you put your technology investments to better use, click here to start the process. Take the first steps towards a better managed website. We’ll take care of the rest.

Our services in this space span the complete spectrum of needs ranging from initial analysis of user needs to actual design and delivery of multi-channel experiences.

	Needs Analysis
	Analyzing needs correctly is the first step in any user experience design exercise. We conduct in-depth research on the cognitive, behavioral and emotional processes of users in identifying typical needs, goals and behaviors as well as their understanding their special needs. The results are then used in developing detailed User Personas, Usage Scenarios, Mental Models and Task Analyses to better understand the target audience. When used within the context of brand communications, this understanding enables our clients to position their products and services to meet the needs of their users. For product development teams, these research tasks ensure that the features they incorporate in their offerings are relevant to the stated as well as implied needs.
	Information Architecture Design
	Well-organized and structured presentation of information resources ensures that the users can easily find and manage the information they need to perform their tasks. In this stage, we use our understanding of the users' needs, experiences, goals and tasks gathered in the Needs Analysis/User Research phase in designing clear and usable navigational schema, as well as presentation structure. The goal of information architecture design is to improve findability as well as to build a foundation for further development of a solution.
	Interaction Design
	With deliverables like Interaction Models, Wireframes, and detailed UI Specifications, our interaction design activities focus on engineering the user's experience with a given application or a website to be as simple and intuitive as possible. Our approach in this step is to simplify even the most complex workflows and use cases to be easily understandable by the target audience. With progressive movement from Low-Fidelity Prototypes to High-Fidelity, Clickable prototypes, detailed UI/UX specifications, and UI Storyboards, this phase aids the development teams in meeting the users' needs, saving development costs by avoiding costly trial and error feedback loop and ensuring high success rate for product and service rollouts.
	Usability Testing
	The best way for validating an application design is to have the end-users work through real-life scenarios, conducted In-lab or remotely, and identify specific issues that prevent or impede users' ability to perform tasks identified. Properly conducted usability reviews and tests can lower costs of application and web development significantly by validating key decisions early on in the design and development lifecycle. While functional usability testing is performed during the Discern and Develop of the NCreative 5D Process, detailed usability testing is performed onsite (costs not included) after the complete design process is complete. NCreative also offers Remote Usability Testing Services.
	Visual Design
	Presenting users with a rich, interactive experience, regardless of the point of experience, is the ultimate objective of any user experience assignment. We combine the 'art' of user experience design with a deep understanding of the functional requirements and design interfaces that connect to your users and meet their needs. And coming as they do as the logical conclusion of a well-designed user experience process, our clients can rest assured that the visual design meets user expectations in the first go.

Ready for a better web experience?
If you are ready to take advantage of our ongoing user experience design services, click here to start the process. Take the first steps towards a better managed website. We’ll take care of the rest.

Web and Rich Media Applications Click Here to Download the Solution Case Study for UST Logistical Systems Custom Application Development Solution platform built by Netsoft! Click Here to Download the Solution Case Study for Breakout Technologies AV Management Portal built on the Microsoft SharePoint Platform by Netsoft! Click Here to View the clickable prototype created by the Netsoft Creative UX team for SafeRecord Information Management Solution

Using NCreative User Experience (UX) Services isn’t just about better graphics and pretty pictures. It is about having the capability to build what you’ve dreamt of. It’s about tomorrow; it’s about what’s possible with the right partner. So, why should you choose us? Here are a few reasons:

	Build Brand Equity
	Providing users with a consistent, usable interface that integrate all aspects of your brand strategy builds credibility for your brand. We have brand specialists in-house who know the importance each UI has in furthering your brand.
	Create User Loyalty
	When users are able to accomplish more and have a quick path to accomplishing their most common tasks, they always come back for more. Greater productivity with your application creates loyalty. Simple.
	Enhance Profitability
	Getting eyeballs on your website was fine 10 years ago. Today, the experience your users have determines if they will stay engaged with your brand and services. And this is the first step towards building a sustainable business model and high profitability.
	Predictable Cost
	Our UX work is all based on a flat-fee model so you know what you’re paying and the deliverables you can expect. No surprises either way. Now you don’t have to worry about escalating costs with time and materials costing that most UX service providers work with. You know what you’re going to pay, and you know what you’re getting. We set the right expectations both ways so we can focus on the work rather than settling commercials every week.
	Affordable Services
	We work with small and emerging businesses as much as we serve large enterprises. We know what it takes to run a small business and keep costs down. Our services are affordably priced and you can expect the same quality of service that large corporations get without paying top-dollar. We are not the ‘cheapest’ out there because we don’t believe in competing merely on price. We build relationships and provide services you can count on. It takes more investment in improving customer service and we do just that.
	Fix Problems Before They Hit You
	User Errors can mean lost revenue and loss of user loyalty. Do you afford these costly problems? Fix Problems before they occur in your user interfaces and cut down on user errors with our UI tuning and Usability consulting services
	Integrate User Experience and Social Media Strategies
	Traditional UX methodologies focus on 1-on-1 usability. This is costly and time-consuming. In an age where users can determine the success or failure of a service in days, conventional UX methodologies are not only cumbersome to administer, they can prove to be a big waste. This is where NCreative’s concept of Social Feedback on UX comes into play. You can take feedback from potential users ahead of public launch, and you can do it quickly by leveraging the social web.
	No Upfront Infrastructure Investments
	We invest in your growth and provide all the management tools and technologies out there so you don’t have to if you don’t want direct access to the test reports. And if at all you need to do that, then we’re open enough to share our expertise and experience so you can decide which activities you want to bring in-house, and which ones to outsource.
	Visible Results on a Unified Dashboard
	Unified Dashboard to track the progress with your Issues and Task Requests with status updates. How easy it is to manage everything you need from one place. All your requests/tickets are in one place on our Unified Dashboard so you don’t have to run around to different areas looking for answers and support. Whether you need a single UI designed, or to consult our UX specialists, you have one place to go to.
	Choice of Engagment Levels
	With NCreative, you don’t have to worry about long-term contracts. We provide good service and would like you to stay on as a customer because you like to, not because you’re contractually bound to. Our differentiator is the quality of service and we have enough confidence in it to let our customers choose an engagement level they are comfortable with.

NCreative’s UX Services strategy enables you to think beyond the here and now of managing on the web. It can be a strategic initiative for you to gain access to an experienced, competent team without burning a hole in your pocket.

Ready for a better web experience for your viewers?
If you are ready to take advantage of our managed services, click here to start the process. Take the first steps towards a better managed web presence. We’ll take care of the rest.

NCreative’s UX Lifecycle is a well-defined process that leverages our cross-functional expertise in delivering solutions. While all UX assignments do not pass through all lifecycle stages, this process map should help you better understand the deliverables and the involvement of key people at different phases of the project.



We realize that each UX engagement is unique and needs its own set of documentation and deliverables. Key Deliverables for our User Experience Design consulting services include:

• UI SWOT Profile
• Scenarios
• Audience Profiling / User Personas
• UX KRA Definition Sheet
• UX Concept Map
• Information Architecture Model
• UX Process Flow
• Wireframes - Low-Fidelity
• Prototypes - Hi-Fidelity, Clickable HTMLs, Proof-of-Concepts
• Detailed Functional Specifications
• Website Style Guide
• UX Design Patterns / Pattern Library

You have a lot to consider when you’re looking to optimize the experience your users have with your websites and applications. We’re here to help you make an informed decision on a user experience strategy that helps you turn your viewers into fanatical champions of your brand.